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Comments & Complaints

We offer a Practice Complaints Procedure to deal with comments, suggestions and complaints about the service we provide. Please forward these to the Practice Manager. Our aim is to give you the highest possible standard of service and we try to deal with any problems that may occur. The Charlton House Medical Centre Complaints Procedure will explain how you can make a complaint and how we will investigate the matters your have raised; you can download a copy below:

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