Do you know you can book your appointments online? Please register with reception first to get a secure login.
We run an appointment system. Please book the appointment most appropriate for your needs.
These are 10 minutes long, please help us to run on time by prioritising which problems you want discussed. It would be helpful if requests for routine appointments were made after 10.00am.
For continuity of care please try and book with the same clinician.
Appointments between 9am and 6.30pm are made on the same day, please call early to book from 9am. Only one problem will be dealt with in these appointments. Same day urgent appointments will be dealt with by either a Nurse Practitioner or GP. The reception will ask some further details of your condition so as they can arrange for the most appropriate Clinician to see you, a nurse may call you back to triage emergency same day appointment requested.
Routine telephone consultations are available to discuss problems where examinations are not required. Please advise the receptionist when you call.
Did Not Attend (DNA)
DNA means that a patient does not turn up for their appointment and does not contact the surgery in advance to cancel/change appointment. The effect of these are
- An increase in the waiting time for appointments
- Frustration for both staff and patients
- Costs the NHS billions of pounds per year
- Prevents someone else who is sick to be seen sooner
Unfortunately patients frequently missing booked appointments is a wasted resource that other patients nor the surgery cannot accept. Although we send a complimentary appointment reminder text to patients, it is the duty of the patient to remember and attend their pre booked appointment. If a patient fails to attend a pre-booked appointment (doctor or nurse) then this is considered to be a missed or DNA appointment.
If a patient fails to attend 3 or more appointments a letter explaining that they are to be removed from the practice list will be sent but information as to how to register at a new surgery can be included.
If the patient is offered a same day or urgent appointment and DNA without reason, this will be taken seriously and would breach our DNA policy putting them at risk of being removed from our list.
We recommend all patients to arrive on time for their appointments. However, if a patient arrives more than 10 minutes late for their appointment this will be considered as a missed appointment or DNA and the patient may not be seen. However, if the patient contacts the practice in advance and notifies them that they are running up to 15 minutes late, the patient will often be seen and accommodated but this will be at the nurse or doctor's discretion. Patients arriving on time will ensure that:
- We reduce costs to the NHS
- Clinics run on time
- Ensure that the doctor is not rushed